agency in Miami

We accept Zelle at pagos@puncana.com, cash payments at our office 5439NW 36th Street Miami Fl 33166, bank transfers or credit card.

Reservations must be paid in full 60 days prior to travel date.

We love receiving your visit in our offices, but it is not strictly necessary, reservations or payments can be made by phone.

• If the trip is for our Summer packages in Punta Cana or Cancun, yes, you book with $99 per person and the difference is paid little by little up to 60 days before the trip.
  For trips to other destinations or outside of summer in Punta Cana or Cancun, you must pay at least the air ticket and $100 for the hotel and the difference is paid little by little up to 60 days before the trip.

Approximately 15 days before the travel date we send the necessary travel documents to the reservation email, together with advice and information about your trip.

For groups to Europe we prepare an Information Meeting before the trip in our offices where the travel documents are delivered and they are given advice and information about their trip.

Directly with your Puncana.com sales agent at the time of making the reservation or with our Operator at the destination.

• At the time of booking you pay a small amount, according to the current offer.

  Then you pay each month the amount you prefer (minimum $100 per person).

  Half of the reservation must be paid 90 days before the travel date.

  60 days before the travel date, the reservation must be fully paid

After each payment we send you an email with the summary.

Contact a member of the Puncana family as soon as possible.

Concerts are included in our packages, unfortunately we cannot offer that type of refund.

Children or infants traveling outside the United States must have the same documentation as an adult, so they must also have a passport.

Children under the age of 18 traveling without both parents on international travel may be required to present a Letter of Consent.

In the case of traveling with only one of the parents, they must have a consent signed by the other.

In any of our trips there is a leader to help you, the number will be on your reservation voucher.

You can also contact DOMEX, operator in Punta Cana: +1 (849) 657.8901.

• On trips to Punta Cana or Cancun in the summer:

  Infants under the age of 2 who have completed the trip pay only taxes.
  Children between 2 and 12 years old, with the exception of certain hotels, completed trip pay 50% of the value of the hotel, the air ticket and transfer pay in full.
  On trips to other destinations:

  It will depend on the destination to be able to indicate the value to pay.

It depends on the conditions of your air ticket and the airline.

On our summer flights to Punta Cana and Cancun you can take:

One cabin baggage and one personal accessory (Maximum weight 22 lbs.)

One checked bag of 62 inches (height + width + length) and up to 50 lbs.

Immediately call the number of our DOMEX operator +1 (849) 657.8901 indicated on the travel voucher.

It depends on what each country requires at the time of your trip.

As of today (April 27, 2022) countries like the Dominican Republic, Mexico, Dubai, Turkey do NOT require being vaccinated against Covid.

You must consult the website of the authorities of each country to be aware of their requirements.

It depends on what each country requires at the time of your trip.

As of today (April 27, 2022):

Countries like the Dominican Republic and Mexico do NOT require a Covid test.

Countries like Dubai and Türkiye DO require the Covid test if you are not vaccinated.

The United States DOES require the Covid test to return to the United States.

You must consult the website of the authorities of each country to be aware of their requirements.

Monday: 9:00 a.m. to 4:00 p.m.
Tuesday: 9:00 a.m. to 4:00 p.m.
Wednesday: 9:00 a.m. to 4:00 p.m.
Thursday: 9:00 a.m. to 4:00 p.m.
Friday: 9:00 a.m. to 4:00 p.m.
Saturday: 10:00 a.m. to 2:00 p.m.
Sunday closed